Eat Safe Brisbane
All food businesses receive an Eat Safe food safety star rating of either no star, two, three, four or five stars at the end of a food safety audit conducted by an authorised Brisbane City Council officer.
Businesses that demonstrate good levels of food safety will receive three or more stars and can choose to display their food safety star rating onsite and online. Trading details for every food business in Brisbane (name, location, phone number and licence category) are listed on the Food Safety Star Rating Search.
Additional information about Eat Safe Brisbane (including the incentives provided for business operators), can be found in the Food Safety Reaches New Star Quality brochure:
Brisbane City Council officers will audit and assess all food safety risks associated with your food business. The results will be formally documented on an audit proforma similar to the Eat Safe Brisbane Food Safety Industry Checklist.
In order to understand what is required to comply with the Food Act 2006 and the Food Safety Standards, food businesses should read the food safety industry checklist in conjunction with the Eat Safe Brisbane Food Safety Made Easy Guide.
Following the Food Safety Made Easy Guide will also help your business work towards achieving a higher Eat Safe Brisbane star rating.
Council's Eat Safe Essentials guide provides a quick outline of the essential food safety requirements for food business operators to be aware of:
Good Management Practices
To achieve a 4 or 5 star rating, food businesses are also required to keep accurate records of good management practices. The required documents are listed in Section B of the Food Safety Industry Checklist. In order to help business keep documented management practices, Council has created food safety management templates for businesses.
Food handlers are required to have appropriate skills and knowledge to ensure food prepared is safe for customers. The I’m Alert – Food Safety Training is a free interactive online food safety training program provided by Council. After completing the training, food handlers can print a certificate that can be kept by the business as a record of good management practices.
If you disagree with your star rating you can make a formal application for an audit review. An application for an audit review must be made within five business days from the date of the audit. Supporting documentation will be required to justify the request.
If you wish to apply for an audit review, complete the Food Business Eat Safe Audit Review online form, upload any supporting documentation and pay the $315.25 fee.
Alternatively, you can complete the hard copy form.
Improving your star rating
Businesses who have made improvements to their food safety management practices since their primary audit and want to improve their star rating can request a reassessment audit for a fee.
A reassessment audit will be conducted only after a set time period has elapsed since the primary audit:
- 3 star rating or above can be reassessed after a six (6) month period
- 2 star rating or less can be reassessed after a three (3) month period
To request a reassessment audit, complete the Food Business Eat Safe Reassessment online form and pay the relevant fee with Mastercard or Visa.
|Size of premises||Reassessment audit fee|
|Less than 250 square metres||$767.10|
|250 square metres to 1000 square metres||$1049|
|Over 1000 square metres||$3286.70|
These fees do not attract GST.
Alternatively, you can complete the hard copy form.
Eat Safe Self Audit
All food businesses with a 4 or 5 star rating are required to complete a self audit once a year. An annual renewal fee discount is provided to 4 and 5 star businesses regardless of whether or not they opted to display their Eat Safe Brisbane star rating. This self audit ensures food preparation, storage, handling and cleaning at these premises continues to meet legislative requirements and good food safety management practices.
A self-audit notification will be mailed to food businesses with a 4 and 5 star rating to notify the business that it must complete the Eat Safe Brisbane Self Audit.
How to conduct a self audit
Use the Eat Safe Brisbane Self Audit online form to complete the audit. The online form is tablet and mobile friendly so you can move around your business as you inspect it. When you complete the form, a copy will automatically be sent to Council and you will be able to save a copy of your audit or enter your email address for a copy to be sent to you electronically.
Keep a copy of your audit at the food business at all times, as it may be required to be produced for review by an Environmental Health Officer during unannounced spot checks.
Alternatively you can complete the hard copy forms.
Failure to submit a completed self audit may result in an on-site food safety audit conducted by Council at a cost to the food business. This audit may result in a lowering of the star rating, which will subsequently increase the annual food licence renewal fees payable by the food business.
Random spot-check audits will also be conducted to monitor the compliance of 4 and 5 star food businesses.
Non-compliance identified during a self audit
The food business has an obligation to rectify any identified non-compliance as quickly as possible. Internal processes should be reviewed to determine why the non-compliance occurred and appropriate actions taken to ensure it does not happen again.
Council will be notified as part of your online self audit and an Environmental Health Officer will determine if further investigation is required.
To understand what is required to comply with the Food Act 2006 and the Food Safety Standards, food businesses can use the:
- Eat Safe Brisbane Food Safety Made Easy Guide (Word - 460Kb)
- Eat Safe Brisbane Food Safety Made Easy Guide (PDF - 1.36Mb)
- Eat Safe Brisbane Food Safety Rating Guide (PDF - 2.6Mb)
- Eat Safe Brisbane Food Safety Rating Guide (Word - 104Kb)
- Eat Safe Brisbane fact sheets:
- Cleaning and maintenance (PDF - 182Kb)
- Cleaning and maintenance (Word - 137Kb)
- Egg safety (PDF - 188Kb)
- Egg safety (Word - 119Kb)
- Food handler health, hygiene and hand washing (PDF - 189Kb)
- Food handler health, hygiene and hand washing (Word - 178Kb)
- Food handling (PDF - 223)
- Food handling (Word - 156)
- Food processing and cross contamination (PDF - 187Kb)
- Food processing and cross contamination (Word - 169Kb)
- Food storage and display (PDF - 242Kb)
- Food storage and display (Word - 134Kb)
- Pest control (PDF - 194Kb)
- Pest control (Word - 122Kb)
- Receiving food safely (PDF - 177Kb)
- Receiving food safely (Word - 122Kb)
- Sanitising (PDF - 237Kb)
- Sanitising (Word - 151Kb)
- Temperature control and thermometer use (PDF - 194Kb)
- Temperature control and thermometer use (Word - 171Kb).
Following the guidelines and fact sheets will also help your business work towards achieving a high Eat Safe Brisbane star rating. The majority of food business owners recognise that Eat Safe Brisbane is an opportunity to show the community they are doing a good job when it comes to food safety and hygiene.
Food businesses that achieve 3, 4 or 5 stars will be provided with promotional material that can be displayed in store. Refer to the Let Your Stars Shine brochure for recommendations for displaying these materials.
Food business that have opted into this scheme can also use the Eat Safe Brisbane logo to promote your star rating and provide a competitive edge for your business. You can opt in by using the Application for Food Business Approvals online form.
The Eat Safe Brisbane logo is a registered trademark of Brisbane City Council and protected by law under the Trade Marks Act 1995. Consequently, use of the trademark is subject to terms and conditions.
Food businesses with a 3, 4 and 5 star rating are able to download the Eat Safe Brisbane logo.
Eat Safe Brisbane was developed in partnership between Council and industry bodies including: