Council's complaints process | Brisbane City Council

Council's complaints process

Use this page to find out about the Brisbane City Council complaint process. Council encourages all residents and business operators to talk to their neighbours before making a complaint.

Steps in the process

  1. Council writes to all parties about the issue and provides copies of relevant fact sheets and supporting information to assist parties in documenting an environmental nuisance diary (Word - 118kb).
  2. Council encourages all parties to discuss the problem and seek a possible solution.
  3. You can make a second complaint if the resident or business operator takes no action to solve the problem. Council will issue a notice to warn them about the potential fine for causing the nuisance.
  4. If the resident still takes no action, Council may issue a fine.
  5. Council officers may issue on-the-spot fines after they investigate complaints. In the case of noise complaints, they may conduct noise monitoring from the complainant's premises.

Noise complaints

Check the list of noise complaints not handled by Council before you make a complaint.

Building noise complaints

Council handles building noise complaints differently to general noise complaints. Find more information about how to lodge a complaint about building noise.

Non-nuisance complaints

Council does not manage some complaints through the above process, specifically those relating to natural environment impacts. These complaints can result in on-the-spot fines, prosecution and court penalties. Such complaints include:

Lodging a complaint

If Council handles your complaint, you will need to provide the following information to lodge your complaint:

  • your name, address and phone number (this information is confidential)
  • nuisance description – date, time and source address

To make a complaint:

20 March 2019