How to get advice

Brisbane City Council can provide assistance with your planning application. There are a number of ways to gain advice about planning and development in Brisbane. 

  1. Online tools and information
  2. Request for written information
  3. Pre-design Strategic Transport and Traffic Advice
  4. Prelodgement advice
  5. Bushfire advisory service
  6. Get expert advice
  7. More information.

Online tools and information

Council provides extensive information and tools about planning and development in Brisbane:

Request for written information

Council also provides general planning information in writing for a fee.

The easiest way to request written information is to complete the Land Use Enquiry - Liquor Licence online form.

The request will be reviewed by a suitably qualified officer and a response will be provided in writing via email within 10 business days.

Examples of advice that might be sought through this process include:

  • site-specific planning interpretation, such as level of assessment
  • confirmation of "generally in accordance" relating to existing approvals
  • an opportunity to view or obtain copies of past development approvals
  • confirmation of unlawful and lawful use rights
  • clarification of Building Location Envelope or Building Envelope requirements
  • confirmation of home business self-assessment requirements
  • confirmation that Liquor Licence proposal complies with relevant planning requirements.

Advice on demolition of any component of a building constructed in 1946 or earlier if mapped under the Traditional building character overlay will not be provided through this process. 

For any enquiries relating to water and sewerage, contact Queensland Urban Utilities.

You can also request an estimate of infrastructure charges for a proposed development by completing a Request for Adopted Infrastructure Charges Estimate - CC10826 (PDF - 87kb).

Pre-design  Strategic Transport and Traffic Advice

This early pre-design written advice service is recommended for customers where their proposed development meets the following criteria.

  1. A development that is proposed on a site with frontage to a major road being an arterial, suburban and/or district hierarchy road.

  2. A development that is proposed on a site located in one of the following zones where either meeting or exceeding the building density and scale requirements of the applicable codes in City Plan:

    • Principal centre (City Centre) zone and Principal centre (Regional centres) zone
    • Mixed use (Inner city) zone, Mixed use (Centre frame) zone and Mixed use (Corridor) zone
    • High density residential (Up to 8 storeys) and High density residential (Up to 15 storeys)
    • District centre (District) zone and District centre (Corridor) zone
    • Major centre zone
    • Community facilities (Major health care) and Community facilities (Major sports venue)
    • Specialised centre (Major education and research facility) zone and Specialised centre (Entertainment and conference centre) zone
    • Special purpose (Airport) zone and Special purpose (Port) zone
    • Any Industrial zone with high frequency freight vehicle movement.
  3. A development that is proposed on a site with a frontage or within 20 metres of an existing transport infrastructure including (but not limited to):

    • Public transit station
    • Bus stop and bus layover
    • CityCycle station
    • Bikeway / shared pathway
    • Ferry terminal.
  4. Any other proposed development not envisaged as part of the planning scheme and is likely to generate large numbers of trips (car, heavy vehicle, public transport, pedestrian and cycle).
    The advice provided will cover the following matters:

    • existing transport assets
    • proposed transport assets
    • road widening requirements
    • potential land requirements
    • transport network aspects of development
    • requirements for trunk or non-trunk transport infrastructure
    • future roads Council may require

Council will endeavour to provide this advice to customers within 10 business days of fee payment. This advice service is only offered for developments that meet the above criteria and attracts the request for written advice fee.

This pre-design service is intended to be initial advice on specific strategic transport and traffic issues identified by the applicant and any likely major issues relevant to a conceptual development proposal.

To request Pre-design Strategic Transport and Traffic Advice, complete the Pre-design Strategic Transport and Traffic Advice form. You will need to upload a site plan including all access points as a Word, PDF or JPG to complete your application online.

Prelodgement advice

Council offers a prelodgement meeting service to identify potential issues for a development proposal. The prelodgement advice service is not suitable for:

  • general enquiries; or
  • a proposal involving demolition of any component of a building constructed in 1946 or earlier if mapped under the Traditional building character overlay.

The intent of this service is to ensure the resolution of any issues prior to lodgement, resulting in a speedier assessment process.

Depending on the complexity of the issues involved, prelodgement advice may be given as a written response or as part of a prelodgement meeting.

Where a meeting is required, Council offers video conferencing as an alternative to face-to-face meetings, saving clients time and money.

The easiest way to request prelodgement advice, including AdviceSMART enquiries, is to complete the Development Assessment Enquiry online form. You will need to upload a concept or detailed plan as a Word, PDF or JPG to complete your application online.

Once your application has been received, you will be issued with a fee quote. Meeting requests will not be issued to an Assessment Manager until fees have been paid.

Once payment has been made, Council officers will determine whether a written response is sufficient or whether a prelodgement meeting is required. If a meeting is required, Council officers will contact the applicant to organise a suitable time within 10 business days. Written responses will be emailed directly to the applicant within 10 business days.

You can download our fact sheet on Prelodgement Meetings (Word - 526kb).

For more information about fees relating to prelodgement advice, including requests for information and fast track fees, view the development application fees.

For any enquiries relating to water and sewerage prelodgement advice, contact Queensland Urban Utilities.

AdviceSMART

For customers needing advice in a hurry, Council has introduced AdviceSMART. AdviceSMART is a fast-tracked prelodgement service for customers looking at buying a property who need to know more about development assessment issues that may affect that site, excluding water and sewerage issues. For any enquiries relating to water and sewerage, contact Queensland Urban Utilities

Council aims to meet AdviceSMART customers within five business days of fee payment. These meetings are only available for legitimate pre-purchase enquiries and attract an additional fee.

To request prelodgement advice, including AdviceSMART enquiries, complete the Development Assessment Enquiry online form. You will need to upload a concept or detailed plan as a Word, PDF or JPG to complete your application online.

Advice for people who are new to development assessment

If you are new to the development assessment process (e.g. home owners undertaking a building project/renovation), Council has dedicated officers who can answer simple questions about your development intentions, including:

  • if you need a development application
  • what information you need to provide with your application
  • what fees you will need to pay
  • how the development process will work.

Contact Council on 07 3403 8888 or you can phone 133 BNE if you are a business customer.

For any enquiries relating to water and sewerage, contact Queensland Urban Utilities.

Bushfire advisory service

For sites that trigger assessment against the Bushfire Overlay, Council offers an advisory service to assist with the requirements for bushfire reporting, including a bushfire hazard assessment and/or the preparation of a bushfire management plan.

The intent of this service is to ensure the resolution of any issues prior to lodgement, resulting in a speedier assessment process.

For any enquiries relating to bushfire reporting, phone Council on 07 3403 8888 to speak to one of our Planning Information Officers.

Get expert advice

While Brisbane City Council aims to help you through the process, preparing a development application can be a complex task. You can find out about the types of industry experts who may be able to help with your building or development project and get a brief description of their services and links to relevant industry associations.

More information

To find out more information or for any enquiries excluding water and sewerage, contact Council.

For any enquiries relating to water and sewerage, contact Queensland Urban Utilities.

25 August 2016