Brisbane Early Warning Alert Service
Brisbane City Council provides free early warning alerts for Brisbane residents and visitors. The alert service, powered by Weatherzone, is intended to provide advance warning of severe weather or other public safety events to help prepare and protect people and property.
You can receive alerts for up to three Brisbane addresses, via:
- push notifications (by downloading the new app)
- recorded message to a landline.
Downloading the app will also allow you to receive alerts for the location of your mobile device if ‘location services’ is switched on.
If you are an existing Brisbane Early Warning Alert Service customer, you will continue to receive alerts based on your previous preferences. However, you can now nominate to receive alerts for up to three Brisbane addresses and also the location of your mobile device using the app. There is now also no restriction to the number of subscribers per address.
To update your account details, you will need to create a password. Log in with your existing email address and select 'Forgot your password'. You will receive an email to update your details. Open the email, click on the link within the email and follow the prompts to nominate your new password. Once you have nominated your new password, click the blue ‘Reset my password’ button to finalise the reset password process. Then you can log back into the portal to ensure your password has reset successfully.
After you create a new password you will be able to log in and change information in your profile, including adding new addresses or changing the type of alerts you receive.
Download the Weatherzone app for free from the App Store (iOS) or Google Play (Android) to access the extra features, including receiving alerts (push notifications) for any hazards in your immediate location, as well as your selected addresses.
When you download the app, access the alert service by clicking on the Brisbane City Council icon under ‘alerts and notifications’ in the app home screen. To receive location-based alerts via the app, ensure you have turned on the location services on your mobile device.
The app also allows you to receive alerts in other languages:
- Traditional Chinese (繁體中文)
- Simplified Chinese (简体中文)
- Korean (한국어)
- Vietnamese (tiếng Việt)
- Arabic (العربية).
If you are an existing alert service user and are having difficulty creating a new password within the app, download this document for help:
By monitoring the Bureau of Meteorology (BOM) weather warnings and other sources, Weatherzone sends alerts based on potentially dangerous weather events. The alerts cover events such as:
- hail and severe thunderstorms
- destructive winds and cyclones
- floods from a number of different sources including creek, river and king tides.
Council can also send alerts for other events which may affect public safety.
These alerts are not intended to provide a widespread 'general' type alert. These alerts are targeted to areas that are specifically going to be affected by an event. For example, if there are hailstorms moving across the Brisbane northside, but are not expected to affect the city and the southside, only addresses in the predicted path of the storms on the northside will receive an alert. This includes both nominated addresses and your mobile device location if location alerts are selected. Creek flooding alerts are only offered for specific properties that may be affected by creek flooding in certain suburbs. For more information, visit creek flood alerts.
All alerts rely on independent telecommunications networks. As emergencies can cause some system failure, alerts can be delayed or not received. Make sure you have a battery-powered radio as a backup in emergency situations and listen for weather warnings.